Privacy Policy
Last Updated: November 2024
Core-grove is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Complete enquiry forms on our website
- Request information about our services
- Schedule consultations or assessments
- Communicate with us via email or other channels
The types of personal information we may collect include:
- Name and contact details (email address, postal address)
- Information about your service requirements
- Any additional information you choose to provide in messages
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested information
- To deliver and improve our services
- To communicate with you about appointments and service updates
- To maintain records for quality assurance and service improvement
- To comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of others
- With service providers who assist in our operations, subject to confidentiality agreements
- With your explicit consent
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal information is no longer required, we will securely delete or anonymise it.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies and Tracking
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: [email protected]
Address: Level 8, 234 George Street, Sydney NSW 2000, Australia